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Residential Waste missed collection

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You can order a maximum quantity of two for each item, excluding the kitchen caddy which has a maximum quantity of one.
You can't order plastic sacks, black wheelie bins or food waste caddy liners online. Find out more information here

Brown bins can only be requested if a Garden Waste subscription is active. If you would like a Garden Waste subscription, click here.

Missed Brown Bin collections can only be reported if a Garden Waste subscription is active. If you would like a Garden Waste subscription, click here.

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Sorry this address is not covered in any of our waste and recycling collection routes. Please contact us on 01245 615800 if you require any further information.

You can only report a missed collection within 24 working hours of your collection day.

Sorry, we do not cover this address on any of our current waste and recycling collection routes. If you need any further information, you can contact us online, or call 01245 615800.

You can only select one bin type with your Missed collection request. Please submit this request and create a new one to request collection of another missed bin.

You can sign in or sign up for an account by selecting “Yes”. This will allow you to access your previously submitted enquiries.

You can also complete this form without signing up, by selecting “No”

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Contact us

Contact us online

01245 606606

Customer Service Centre
Civic Centre
Duke Street
Chelmsford
Essex
CM1 1JE

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Data protection declaration: We are a Data Controller for the purposes of data protection legislation. We hold and process all personal information in accordance with data protection legislation. For more information, you can read our privacy policy and privacy notices

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